Balboa Travel is currently reviewing candidates for Corporate, Government and Groups Agents. We are also recruiting for Team Leaders. The shifts for these positions are variable. Preferred candidates should have strong customer service and communication skills plus prior experience booking domestic and international travel. A minimum of five years prior experience as a corporate travel consultant is required, with knowledge of Sabre preferred. This virtual position is open to all locations within the United States with a requirement for a dedicated high speed internet provider, which is reimbursed by Balboa. Please submit your resume as a Microsoft Word email attachment.

Job Type: Full-time

Pay: $22.00 - $33.00 per hour

Schedule: Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

Experience: corporate travel agency: 5 years (Required)

Work Location: Remote

As a Balboa Global Account Manager, you will serve as the primary contact, provide customer service and build the business relationship between Balboa and a designated portfolio of domestic and global clients providing project management, strategic leadership and direction in order to retain, expand and develop the travel program within the assigned client portfolio. The client portfolio may include accounts with strategic and complex requirements. Involvement will include working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. While this is a remote work position, extensive travel may be required.

Duties include:

• Conduct regular reviews of each client's travel program to assess the maturity of the client's program and identify opportunities for improvement
• Develop and execute a travel management business plan by client detailing objectives, strategies and measurable goals
• Drive consistency and optimization of national, regional or global travel program
• Ensure consistent, efficient and cost effective delivery of Balboa and industry products and services to clients, identifying gaps and proactively resolving discrepancies, while aligning account management deliverables/time allocation to account management cost recovery
• Prepare and deliver presentations and other methods of education in order to modify client behavior to ensure travel management compliance
• Identify incremental business opportunities within existing client portfolio; promote Balboa products and services realizing increased value for client and revenue for Balboa
• Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary
• Represent the clients within Balboa, communicating with the key departments of Balboa on matters of delivery required, as part of the client agreement
• Provide formal analysis, commentary and recommendations on client's travel
• Monitor and report on client specific KPI's and SLA’s at intervals determined by the Agreement and/or client if not defined
• Monitor and report on client profitability levels, and address profitability improvement where possible
• May work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Perform other duties as assigned
• Liaising with client on results of data analysis, trends and industry developments to identify cost-saving opportunities, assisting with vendor negotiations through proactive analysis of local market and analysis of industry trends.

Qualifications:

• We are looking for energetic self-starter who exemplifies the following traits and skills, plus at least 5 years experience in previous TMC Global Account Manager position and/or Front-line, Operational role with heavy client interaction
• Outstanding written and verbal English communication skills. Highly developed presentation skills.
• Excellent critical thinking, negotiation and problem solving skills
• Demonstrated initiative. Strong attention to detail. Keen customer service orientated
• Ability to read and understand contracts and service agreements.
• Ability to monitor and report on profitability, budget and performance indicators
• Ability to work effectively both independently and collegially
• Ability to provide support to customers in various time zones
• Good working knowledge of Microsoft Office products
• Exceptional team leader in coordinating internal team-member efforts
• Capability to travel and multi-task as neededAdditional Compensation:

Paid Training: Yes

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types: Signing bonus

Experience: Global Travel Account Management: 5 years (Required)

Work Location: Remote