Service Offerings

We surround our clients with a team of professionals who deliver fully customizable solutions.

A Strategic Approach
- Committed Proactive cost-management solutions
- Exceptional personal service
- Advanced technologies
- Measurable return on investments to achieve objectives
Team Approach With a Personal Touch
- Dedicated Small Teams—All agents have over 18 years of business travel experience
- Quick and Easy direct access— It's choice— Call, email or chat directly to the agent or your team - no large call centers
- Seamless access to all your bookings— agents, online support, after hours, phone, email, chat. Nothing is outsourced. We are accountable. Period.
Concierge VIP Desk: Going Above and Beyond for your VIPS
- 24/7 flight monitoring to ensure smooth travel
- Pre-trip reconfirmation of air, hotel and car reservations
- Preferred seat check-in
- Confirmation of membership programs
24 Hour Service: Quick Response and Fast Solutions
- Balboa Travel owns and manages its After Hours Service Center.
- Complimentary call you when your flight is delayed or cancelled with rebooking information
- After Hours Chat with direct access to our agents. Available overseas or in-flight
Mobile Solutions
- Balboa Travel supports multiple mobile apps for business travel which include Concur Mobile, TripCase and TripIt
- Ability to link travelers to your booking site and travel program
- Desktop and mobile applications itinerary supporting iPhone, Android and Blackberry
- Historical access to past trips and invoices
International Rate Desk Saves you 10%-25% on Average
- 35 years of international experience, providing Best-In-Class service
- International audit bookings by multilingual specialists for lowest fares and route planning
- Documented savings—we beat the airlines at their own game
Duty of Care- Real Time Locator Service
- Comprehensive global security and crisis management platform locates employees in real time, including en route changes, same plane travel and flight tracking
- Global map interface allows drill down information on employees in “hot-spot” locations
- Technology to proactively reach out to employees impacted and get them back on track without incident
Unused Ticket Management
- Unused ticket bank that proactively re-uses non-refundable tickets
- Automated traveler reminders 90 days prior to expiration
- Online reminders when booking new trips
- Maximized cost savings opportunities

Articles

Can you travel with only your smartphone?

"No matter where you go, travel is the coolest, most happening thing around! I use travel often. I am completely blown away. Your company is truly upstanding and is behind its product 100%."

LEARN MORE

Data breach at IHG may have impacted more than 1,200 properties

"No matter where you go, travel is the coolest, most happening thing around! I use travel often. I am completely blown away. Your company is truly upstanding and is behind its product 100%."

LEARN MORE

Data breach at IHG may have impacted more than 1,200 properties

"No matter where you go, travel is the coolest, most happening thing around! I use travel often. I am completely blown away. Your company is truly upstanding and is behind its product 100%."

LEARN MORE

TSA Tests Tougher Screening at 10 Airports

"No matter where you go, travel is the coolest, most happening thing around! I use travel often. I am completely blown away. Your company is truly upstanding and is behind its product 100%."

LEARN MORE

Service Offerings

A Strategic Approach

Team Approach With a Personal Touch

Concierge VIP Desk: Going Above and Beyond for your VIPS

24 Hour Service: Quick Response and Fast Solutions

Mobile Solutions

International Rate Desk Saves you 10%-25% on Average

Duty of Care- Real Time Locator Service

Unused Ticket Management

Articles

Can you travel with only your smartphone?

Data breach at IHG may have impacted more than 1,200 properties

Data breach at IHG may have impacted more than 1,200 properties

TSA Tests Tougher Screening at 10 Airports