Service Offerings

We surround our clients with a team of professionals who deliver fully customizable solutions.

  • A Strategic Approach

    • Committed Proactive cost-management solutions
    • Exceptional personal service
    • Advanced technologies
    • Measurable return on investments to achieve objectives

  • Team Approach With a Personal Touch

    • Dedicated Small Teams—All agents have over 18 years of business travel experience
    • Quick and Easy direct access— It's choice— Call, email or chat directly to the agent or your team - no large call centers
    • Seamless access to all your bookings— agents, online support, after hours, phone, email, chat. Nothing is outsourced. We are accountable. Period.

  • Concierge VIP Desk: Going Above and Beyond for your VIPS

    • 24/7 flight monitoring to ensure smooth travel
    • Pre-trip reconfirmation of air, hotel and car reservations
    • Preferred seat check-in
    • Confirmation of membership programs

  • 24 Hour Service: Quick Response and Fast Solutions

    • Balboa Travel owns and manages its After Hours Service Center. 
    • Complimentary call you when your flight is delayed or cancelled with rebooking information
    • After Hours Chat with direct access to our agents. Available overseas or in-flight

  • Mobile Solutions

    • Balboa Travel supports multiple mobile apps for business travel which include Concur Mobile, TripCase and TripIt
    • Ability to link travelers to your booking site and travel program
    • Desktop and mobile applications itinerary supporting iPhone, Android and Blackberry
    • Historical access to past trips and invoices

  • International Rate Desk Saves you 10%-25% on Average

    • 35 years of international experience, providing Best-In-Class service
    • International audit bookings by multilingual specialists for lowest fares and route planning
    • Documented savings—we beat the airlines at their own game

  • Duty of Care- Real Time Locator Service

    • Comprehensive global security and crisis management platform locates employees in real time, including en route changes, same plane travel and flight tracking
    • Global map interface allows drill down information on employees in “hot-spot” locations
    • Technology to proactively reach out to employees impacted and get them back on track without incident

  • Unused Ticket Management

    • Unused ticket bank that proactively re-uses non-refundable tickets
    • Automated traveler reminders 90 days prior to expiration
    • Online reminders when booking new trips
    • Maximized cost savings opportunities

Articles